Make a booking with a single phone call

Call your local Housing Support office and your consultant will take the booking from you obtaining all necessary details. With full information we can select a member of staff with the right skills and experience for you quickly and effectively.

Housing Support consultants visit each client so that our team fully appreciates the needs of your individual establishment and the information they gather is available to our teams so that they can support your staffing requirements and brief our temporary workers as fully as possible before they commence an assignment.

Housing Support can deliver the right staff cover for you, from emergency response to short, medium and long-term or open-ended bookings. You will always receive a call within 30 minutes of a short-notice booking and regular progress updates to help you plan your staff schedules.

Safer Temporary Staffing

Housing Support's excellent reputation is built on our ability to supply high quality, skilled staff with the experience you need. Our rigorous vetting procedures have been developed to ensure our staff undergo all necessary checks required by Legislation and Regulatory bodies, including:

• Enhanced CRB Disclosure
• POCA and POVA checks as needed
• Eligibility to work in the UK
• Full employment history and references
• Identification check
• Health Questionnaire
• In-depth application form

Skills Screening and Face to Face Interviews

Applicants to Housing Support must first pass a telephone interview when screening for relevant experience and communications skills are evaluated. Candidates who are successful in this initial test are accepted for a face to face interview when their skills experience and suitability is assessed in-depth by our skilled consultants.

Housing Support's consultants meet all suitable candidates at a local venue.

We believe the interview is an essential part of recruitment and selection, and our team is trained to assess the experience, qualifications and personal qualities of candidates and match them to your needs.

Our initial registration interview assesses each applicant's

• Skills and Qualifications
• Experience and Work History
• Attitude and Abilities
• Qualifications and Achievements
• Motivation and Commitment
• Reasons for leaving previous posts and for seeking new employment

Quality Auditing

Housing Support's recruitment consultants are overseen by our Group Compliance Team, who ensure that all proper steps are taken in the recruitment and vetting of temporary workers and that best practice is shared throughout the branch network. This oversight programme is designed to deliver maintenance and enhancement of our consistent high quality service.

Service Monitoring

Housing Support's feedback questionnaires have been purposely designed to evaluate the quality and effectiveness of our temporary staff and the service provided by our office. These service monitoring tools are carefully designed to require minimum input from your busy staff but provide us with the information we need. We use these questionnaires to build a detailed performance record of each individual temporary work and closely monitor the quality of the service you receive from our team.

Involving Temporary Workers

Housing Support believes that the delivery of high quality services must involve input from our temporary staff. Contented staff who receive a good service work for you, offers counselling, financial advice, sickness & accident insurance and a range of discounts on products and services. Housing support is proud to provide our Temporary Workers with a financially secure working environment.

Complaints, Comments and Compliments

Housing Support's CSCI endorsed complaints & comments procedure is in place to ensure a speedy, satisfactory and fair response to any issue raised regarding the conduct and/or quality of a Temporary Worker or indeed any aspect of our service.

All comments and complaints are noticed to the Head Office and monitored on an ongoing basis, to ensure all issues are dealt with in the required time limit and that appropriate action is taken in all cases. Housing Support values all feedback and looks constructively at complaints and comments, using recurring issues as a method of making ongoing changes and improvements to our service.

Housing Support's Guarantee

Recruitment and provision of Temporary & Permanent Staff is a difficult process, allow us to use our expertise to your advantage. Housing Support has full confidence in our teams ability to fill your staffing needs to the extent that should you be unhappy with the quality of work and cancel the assignment within the first 4 hours, you will pay absolutely nothing.