Job Role: Income Management Officer

Location: Greater Manchester

Duration: 3 Months

Date entered: 19.02.2010

Small description:

Location: Greater Manchester
Duration: 6 Months
Salary: £12.50 - £16.11 per hour

Large description:

INCOME MANAGEMENT OFFICER
JOB DESCRIPTION

Job Title:-  INCOME MANAGEMENT OFFICER

Responsible to: Income Management Manager

Responsible for: No direct staff responsibilites


Job Purpose

The role of Income Management Officer is to be responsible for providing an Income Management service to a portfolio of accounts across a range of tenure types.

Dimensions

The post holder will have key responsibility for Income Management.

•    Staff:-

To assist in the training and support of Customer Service Officers.


•    Financial:-

To work within a team environment to achieve targets with regard to the functionality of Income Management  for subsidiaries of the association.

To deliver or better performance against targets in the following key areas:-

•    Income Management
•    Debt written off
•    Management of Credit accounts
•    Provision of basic welfare benefits advice
•    Increase tenant satisfaction rates

•    Other:-

    Promote the organisation and the lettability of the Association’s housing stock.

    To operate systems which take account of the environment

    Encourage tenants to remain  customers through the provision of a quality service.


Principle Accountabilities

General Duties

1.    To maximise the rental income by monitoring all debt owed to the Association by implementing the Association’s Income Management Policy.

2.    To carry out a review of all cases within the portfolio of properties on a weekly basis.

3.    To liaise with the Finance Department and Letting Officers as appropriate in respect of Lettings, Terminations, Rental Adjustments, Rehabilitation and New Build schemes in maintaining accurate rent account records.

4.    To serve Notices of Seeking Possession in line with the Association's procedures.

5.    To complete and submit applications to the county court for possession as defined by the Associations procedure.

6.    To attend the County Court and present cases on behalf of the Association.

7.    To apply for warrants of possession as and when directed by the Team Leader  and attend subsequent evictions.

8.    To provide customers with advice and assistance in respect of general Income Management enquiries received


9.    To provide welfare benefit advice to tenants at all stages of the Arrears procedure and liaise with the Associations Welfare Benefit Advisor when required.

10.    To liase with the Local Authority benefits section on behalf of the Association and its tenants. Ensure maximisation of Housing Benefit by actively contacting Tenants when claims expiry or are due to be renewed.

11.     To process Housing Benefit Overpayments within the defined time scales and challenge and appeal them as necessary.

12.     To maintain accurate and up to date entries on the computerised diary system.

13.    To assist in the preparation of statistical reports and perform general clerical duties within the association.

14.    To support and develop tenants participation within identified areas of operation and in particular work associated with reports made available to the Regional Committee or Tenants Forum.

15.     To work in partnership with other staff in the review and development of new policies and procedures. To be familiar with changes in Government Policy and Legislation which may require changes in policy or procedure. 

16.    To operate in a safe manner at all times in line with the HA Health and Safety Policy.

17.    To act in accordance with the Association Equal Opportunities Policy at all times.

18.    Such other tasks as may be reasonably assigned to the post by the Board of Management/Chief Executive.

Additional Job Information

•    Knowledge/Skills/Experience:-

General Housing Management experience within the functions of Income Management , is not necessary as long as the job holder has the attitude and attributes detailed in the competencies.  (See attached Officer competencies). A full driving licence and use of a car is essential for this post.


•    Key Success Factors:-

To deliver or better performance against targets agreed in the following key areas:-

•    Income Management
•    Customer Satisfaction
•    Debts Written Off

For more information, please contact Victoria Brown on 0161 941 4822
CV's to victoria.brown@housingsupport.co.uk