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Job Role: Support Worker
Location: Lancashire
Duration: Temp to Perm
Date entered: 10.02.2010
Small description:
Job Title: Support Worker (Mental Health)Location: Accrington
Duration: Temp to Perm
Salary: £7.00 per hour
Large description:
Responsible to: Team Leader
Purpose of the Job
To provide flexible housing related support to service users with rehabilitation needs. To work in a person centred and anti-discriminatory manner, ensuring that the rights and entitlements of service users are respected at all times. To promote independence and support service users to enhance their quality of life.
Main Duties
1. To develop warm and trusting relationships with service users to encourage them to express their needs, views and concerns.
2. To respect the service user’s right to privacy and to ensure that their dignity is maintained at all times.
3. To be flexible and responsive to the needs of service users as directed by their Individual Support Plans.
4. To advise and support service users in all aspects of managing their tenancy and maintaining the safety, hygiene and comfort of their home.
5. To promote the service user’s self esteem and enable them to express their preferences and make choices and decisions.
6. To enhance the confidence and coping abilities of service users through encouragement and positive feedback. To enable service users to develop skills in planning and self organisation and to encourage them to maintain appointments and commitments.
7. To advise, encourage and support service users so as to maximise their self care and independent living skills.
8. To support service users in budgeting and managing their finances and to ensure that they are able to maximise their income by liaising with Welfare Rights agencies.
9. To support service users in meeting their cultural and spiritual needs and in expressing their personal identity.
10. To encourage service user’s to identify their strengths and interests and to support service users in accessing social, leisure, education and work activities.
11. To enable service users to participate in their local communities and to enjoy the rights and responsibilities of citizenship.
12. To advise and assist service users in obtaining appropriate move-on accommodation which meets their needs and enables them to make progress towards greater independence.
13. To encourage service users to take as much responsibility as possible for their own physical and mental health and to access primary health care and other services.
14. To assist in monitoring service users’ mental health and general well-being and to inform the Area Manager/Team Leader, CPN/Care Manager and relevant agencies of any concerns or significant changes in their needs and circumstances. To report any concerns regarding children or vulnerable adults with immediate effect to the Manager/Support Co-ordinator or the Duty/On Call Manager.
15. To support service users in managing self medication programmes. To liaise with the service user’s Consultant, GP and CPN in respect of compliance with prescribed medication.
16. To work within agreed risk management guidelines and to assist service users in reducing risks to themselves or others. To promptly report all concerns regarding risks to senior staff, the Duty Manager/On Call Manager and relevant agencies.
17. To maintain a high standard of customer care and to encourage feedback from service users and other agencies. To promptly report and document all complaints, suggestions and feedback.
18. To maintain a warm and responsive approach to families and to report their feedback and concerns.
19. To take appropriate action in the event of emergencies, ensuring that the Area Manager and the Team Leader or the Duty/On Call Manager is informed promptly.
20. To follow Health and Safety guidelines carefully and to alert the Team Leader immediately of any concerns in relation to Health and Safety issues.
21. To ensure that accurate records are kept in the prescribed format. To document all work undertaken in support of service users, their general progress, any concerns and any communication or liaison with other agencies.
22. To ensure that all financial transactions relating to the project or service users are promptly and accurately recorded within the agreed guidelines.
23. To contribute to service users’ reviews, through the provision of verbal and written reports and by attending Support Planning and Review Meetings. To work within the framework of the CPA and to liaise with the Care Co-ordinator and other professionals on a regular basis.
24. To fulfil the role of Project Key Worker as required, under the direction of a senior member of staff.
Other
To notify your Line Manager of planned whereabouts and to submit accurate timesheets weekly.
To provide regular verbal and written reports to your Line Manager.
To accept regular support and supervision from your Line Manager.
To carry out all work in a manner consistent with the aims of the project and the service principles adopted by Creative Support.
To comply with Creative Support’s Equal Opportunities Policy.
To maintain confidentiality at all times, in accordance with the agreed policy.
To identify training needs in discussion with your Line Manager and to attend training events and courses as required.
To observe any written policies, procedures and guidelines for good practice agreed by Creative Support.
To undertake on the role of Shift Co-ordinator when required.
Title: Support Workers – Accrington Mental Health Service
Skills and Knowledge Requirement
Good verbal communication skills and ability to listen sensitively to others I E
Assessed by Interview Essential
Good written communication skills, with an ability to contribute to a record keeping system
Assessed by Application Form Essential
Good interpersonal skills
Assessed by Interview Essential
Ability to work as part of a team Assessed by Interview Essential
A basic understanding of mental health
Assessed by Application Form and Interview Essential
Ability to provide sympathetic, emotional and practical support to service users A and I E
Assessed by Interview Essential
A common sense approach to problem solving and an ability to deal with conflict and distress
Assessed by Interview Essential
8. Ability to work without direct supervision in service user’s home
9. Ability to liaise in a professional manner with other agencies
Assessed by Interview Essential
An understanding of the aims and principles of Creative Support
Assessed by Interview Essential
Understanding of Equal Opportunities Policies adopted by Creative Support
Assessed by Interview Essential
Experience
Experience of providing care or support or services to adults with support
Assessed by Interview and Application Form Desirable
Experience of working with people with mental health needs
Experience of working with and relating to people from a wide variety of backgrounds
Assessed by Interview Essential
Experience of working as a member of a team
Assessed by Interview and Application Form Desirable
Personal To have a clean driving licence and access to a car
Hours: Full or part time – 9am to 10pm (Flexible: to include evenings, weekend and public holidays according to the needs of the service).
For more information please call Vicki on 0161 941 4822
CV's to vicki@housingsupport.co.uk
.
3. To accept regular support and supervision from your Line Manager.
CREATIVE SUPPORT - PERSON SPECIFICATION
Title: Support Workers – Accrington Mental Health Service
Skills and Knowledge Requirement
1. Good verbal communication skills and ability to listen sensitively to others I E
Assessed by Interview Essential
2. Good written communication skills, with an ability to contribute to a record keeping system
Assessed by Application Form Essential
3. Good interpersonal skills
Assessed by Interview Essential
4. Ability to work as part of a team
Assessed by Interview Essential
5. A basic understanding of mental health
Assessed by Application Form and Interview Essential
6. Ability to provide sympathetic, emotional and practical support to service users A and I E
Assessed by Interview Essential
7. A common sense approach to problem solving and an ability to deal with conflict and distress A and I E
Assessed by Interview Essential
8. Ability to work without direct supervision in service user’s home
Assessed by Application Form and Interview Essential
9. Ability to liaise in a professional manner with other agencies
Assessed by Interview Essential
10. An understanding of the aims and principles of Creative Support
Assessed by Interview Essential
11. Understanding of Equal Opportunities Policies adopted by Creative Support I E
Assessed by Interview Essential
Experience
12. Experience of providing care or support or services to adults with support
Assessed by Interview and Application Form Desirable
13. Experience of working with people with mental health needs
Assessed by Application Form Desirable Desirable
14. Experience of working with and relating to people from a wide variety of backgrounds A and I E
Assessed by Interview Essential
15. Experience of working as a member of a team
Assessed by Interview and Application Form Desirable
Personal
16. Willingness to work flexible hours according to needs of project, by mutual agreement I E
Assessed by Interview Essential
17. Willingness to attend training courses and events
Assessed by Interview Essential
18. Willing to participate in regular supervision with line manager
Assessed by Interview Essential
19. To have a clean driving licence and access to a car
Quick Contacts ...
Manchester
Te: 0161 941 4822
manchester@housingsupport.co.uk
Birmingham
Te: 0121 643 0566
birmingham@housingsupport.co.uk
Leeds
Te: 0113 244 8811
leeds@housingsupport.co.uk
Liverpool
Te: 0151 220 3300
liverpool@housingsupport.co.uk
