Job Role: Housing Support and Resettlement Manager

Location: Greater Manchester

Duration: Temp to Perm

Date entered: 02.12.2009

Small description:

This is a key post contributing to the operational management of  services, and ensuring the provision of quality housing, support and resettlement to service users at project level. The postholder will ensure that the Association’s published standards are achieved.
You will be aware of the Association as a whole and will foster good working relations with referrers, funders, service users and partners.

Large description:

Location: Trafford, Blackburn, Bury and Hyde
Salary: £15-19.75 per hour

OVERALL PURPOSE OF THE JOB
This is a key post contributing to the operational management of services, and ensuring the provision of quality housing, support and resettlement to service users at project level. The postholder will ensure that the Association’s published standards are achieved.
You will be aware of the Association as a whole and will foster good working relations with referrers, funders, service users and partners.
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HEALTH AND SAFETY

To implement the policies of the Association and to ensure that such policies are carried out and good practice is maintained.
 
KEY RESPONSIBILITIES

Project/Service Management
Contribute to the evaluation, planning and delivery of the service.
Ensure customer care is maintained and good quality information and communication are maintained..
Ensure Support Contract procedures and standards are applied for all service users, and that empowerment and the promotion of independence are central to the support provided.
Ensure that the referral and allocation policy and procedures are fully applied.
Ensure that accommodation agreements are completed, followed and enforced.
Ensure all recording and filing systems comply the Data Protection Act and the Association’s policies and procedures.
Chair team meetings and service user meetings where required.
Ensure that the service is fully compliant with the Complaints and Protection of Vulnerable Adults policies and procedures.
Ensure that staffing levels comply with contract requirements.
Provide occasional support to service users where required.

Staff Management
Assist in the recruitment, selection and induction of staff.
Provide effective supervision and appraisal and ensure adherence to Association requirements for training and staff development.
Assist in the allocation and evaluation of work carried out by the team.
Maintain and enhance working relationships.
Address issues of performance, conduct or unprofessional behaviours promptly.

Financial Management
Ensure rent accounts and arrears are managed effectively in accordance with Policy and Procedures.
Take responsibility for the budget for repairs and renewals and maintain inventories.
Effectively manage petty cash accounts.
Ensure compliance with all financial Policies and Procedures.

Property Management
Take responsibility for the day to day running of the property.
Ensure repairs are reported following agreed procedures.
Maintain all administration systems for the project.
Ensure all statutory service checks and certificates are up to date.
Carry out pro-active health and safety inspections and assessments of the property.

Housing Management
Ensure the project is compliant with lettings and allocations procedures.
Ensure effective tenancy management in line with policies and procedures including eviction, arrears and anti social behaviour.

Relationships and Partnerships
Maintain and enhance effective working relationships both internally and externally.
Quality Assurance
Report performance information to line manager within deadline.
Ensure that the service meets Housing and Support Standards
Assist in addressing any improvements required from internal or external audits.
Assist in regular inspections and reviews of the project.
Assist in reviewing all service user files across each 6 monthly period as part of staff support and supervision.
Ensure that the project and services are reasonably accessible to all individuals.
Promote excellent customer care and champion service user involvement in the project.
Participate in supervision and appraisal meetings, and any training identified as required.
Contribute to the overall development of the Association by using individual skills, strengths and abilities.
Any other duties that are deemed appropriate to the post.

This post is offered on a temp to perm basis. For more information, please contact Victoria Brown on 0161 941 4822. CV's to victoria.brown@housingsupport.co.uk