Job Role: Customer Services Officer (Housing)

Location: Greater Manchester

Duration: 3 Months

Date entered: 02.12.2009

Small description:

To provide a broad range of administrative and secretarial and clerical duties and to assist in the efficient running of a customer focused housing association.
To liaise with tenants and prospective tenants and to ensure LMH develops and maintains a positive profile.

Large description:

Location: Manchester
Salary: £8.50 - £9.25 per hour

Purpose of the Role:
 
To provide a broad range of administrative and secretarial and clerical duties and to assist in the efficient running of a customer focused housing association.
To liaise with tenants and prospective tenants and to ensure develops and maintains a positive profile.
Key Accountabilities:
Maintaining existing office systems including tenant files. Ensuring information provided to internal customers regarding policies and procedures is up-to-date.
Provide a front line customer service acting as the first point of contact with all callers.

As part of a team to provide a professional reception service, ensuring all visitors are dealt with in a helpful and efficient manner and all telephone calls are answered promptly.
Maintaining up to date computerised records of all applications, transfers and records etc

Ensure that a customer-focused approach is maintained and that services and performance targets are developed in such a way as to ensure customer care is at the forefront of service delivery across the all elements of  work.
To provide a full clerical and secretarial service to team member where required.
 
As part of a team to provide a professional reception service, ensuring all visitors dealt with helpfully and efficiently and all telephone calls are answered promptly.
Production of statistical data and reports as requested
.
Undertaking research projects to collect data using internet, published documents and other appropriate techniques.  
Preparation and maintenance of necessary journals/files, entering and correcting information, and posting once authorised.
 
To service internal and external meetings as required. Attendance at occasional evening meetings.

To ensure a positive profile for the company through effective business relationships with partners and stakeholders.

To carry out such other duties and responsibilities as are consistent with the concept of the role.



Experience in using a wide range of relevant IT packages
Excellent communication/written skills
Ability to work on your own initiative
Ability to prioritise your workload, and meet deadlines
Experience of dealing with the public in a service environment
Knowledge of Housing
Excellent problem solving skills
Ability to work as part of a team

Qualifications
Educated to GCSE standard, or equivalent
Additional Administration qualification NVQ/GNVQ

Competencies
Demonstrate a desire to learn and succeed within a service environment
Demonstrate an ability to develop and maintain positive and co-operative working relationships
Demonstrate a commitment to a professional service in all activities

This post is offered on a 3 month contract. For more information, please contact Victoria Brown on 0161 941 4822. CV's to victoria.brown@housingsupport.co.uk