Job Role: Benefits Assessor

Location: Lancashire

Duration: 2-4 months

Date entered: 19.08.2009

Small description:

Input of information into a computer system using a P.C.

Liaise and maintain effective communications with outside bodies such as: DWP, Pensions Service, Job Centre Plus, Rent Officer Service, Valuation Officer, Landlords, Bailiffs, Debt Collection Companies, Solicitors and other Local Authorities and Utility Companies.

Large description:

Principal Duties:

General

1.       Input of information into a computer system using a P.C.

2.       Liaise and maintain effective communications with outside bodies such as: DWP, Pensions Service, Job Centre Plus, Rent Officer Service, Valuation Officer, Landlords, Bailiffs, Debt Collection Companies, Solicitors and other Local Authorities and Utility Companies.

3.       To ensure that the commitments stated within the Local Taxpayers Charter, the Revenue and Benefit Service’s Code of Practice and the Service Plan are adhered to under all circumstances.

4.       Carry out routine clerical and office duties as determined by the Team Manager such as photocopying, opening post etc.

5.       To operate in accordance with the "Code of Conduct" for Revenues and Benefits Staff.

6.       Experience of using Pericles and Anite@Work.

Council Tax Benefits

1.     Knowledge of Council Tax Benefits legislation.

2.     The assessment, calculation and notification of all applications/changes on circs for Council Tax Benefits. 

3.     Deal with customer enquiries relating to benefits, giving advice, help and information on the full range of benefits we administer

4.     Knowledge of all the various welfare benefits to enable advice to be given on benefit maximisation

5.     Identify potential fraudulent benefit applications and bring these to the attention of the Benefit Fraud team.

6.     Understanding of the Verification Framework and the need to verify claims accordingly

Housing Benefits

1.     Knowledge of Housing Benefits and Education Benefits legislation.

2.     The assessment, calculation and notification of all applications/changes of circs for Housing and Education Benefits. 

3.     Deal with customer enquiries relating to benefits, giving advice, help and information on the full range of benefits we administer

4.     Knowledge of all the various welfare benefits to enable advice to be given on benefit maximisation

5.     Identify potential fraudulent benefit applications and bring these to the attention of the Benefit Fraud team.

6.     Understanding of the Verification Framework and the need to verify claims accordingly